Shipping & Returns

Shipping

Please allow 1-3 business days for your order to be processed. Shipping will take up to 5 business days after order has been processed. FedEx ground service will be used unless otherwise requested. We do not ship to P.O. Boxes.

Returns

Returns must be made within 30 days of the purchase date and must include an authorization form and label issued by our Customer Service Department. Products must be in original and saleable condition, unused and unlabeled. Custom decorated products and samples cannot be returned.

A 25% restocking fee will apply.

Damaged Items (Including Display Units)

Call Customer Service at 1-800-221-3071 within 3 days of receipt to report any damage. You must also call the carrier immediately for a damage inspection and claim for reimbursement. All original packing materials and cartons must be retained for inspection purposes.

Shipment Refusals

Please arrange to be available to accept your shipments. If an order is returned to MANA because it was refused or no one was available to receive it, you will be responsible for the shipping charges and a 25% re-stocking fee. If the order is re-shipped, freight charges will be applied. No further orders will be shipped until your account is clear.